Bangkok, Bangkok, Thailand
Summary
Direct end-to-end UX strategy and execution across 8 large-scale digital transformation client projects to elevate customer experience and operational efficiency.
Highlights
Spearheaded end-to-end UX architecture across 8 major client projects, bridging customer-facing touchpoints with complex backend operational workflows.
Translated high-complexity technical and business requirements into intuitive, enterprise-grade design solutions in cross-functional alignment with Product, Engineering, and Business leaders.
Integrated AI-assisted design and research workflows utilizing modern generative AI tools, accelerating discovery, synthesis, and ideation turnaround by an estimated 35%.
Facilitated design sprint workshops and mentored junior-to-mid designers, establishing consistent UX standards and interaction patterns across multi-disciplinary squads.